Guest Information & Booking Terms

Welcome

Welcome to Ravenhill Reserve Highland Picnics.

Nestled amongst the rolling countryside, our Highland Picnics offer a unique opportunity to slow down, unwind and connect with our gentle Highland cattle in a peaceful farm setting. Every experience is thoughtfully curated to create lasting memories while ensuring the wellbeing of our animals, our guests and our property.

The following Guest Information & Booking Terms form part of your booking agreement with Ravenhill Reserve Highland Picnics.

Bookings & Payment

• All experiences must be booked in advance.
• Full payment is required to confirm your booking.
• Your reservation is secured once payment has been received and a confirmation email has been issued.
• By making a booking, you agree to these Guest Information & Booking Terms.

Cancellations & Rescheduling

Each experience is reserved exclusively for your booking and carefully prepared in advance.

As availability is limited, refunds are not available for cancellations.

Full refund will be applied at the discretion of Ravenhill Reserve regarding wind, rain, fire or any adverse weather event.

Rescheduling

14 days or more before your booking

• Reschedule free of charge.
• No refund available.

7–13 days before your booking

• Fifty per cent (50%) of your booking will be forfeited.
• The remaining 50% will be issued as a credit valid for 12 months.

Less than 7 days before your booking

• Bookings cannot be cancelled or rescheduled.
• All monies paid will be forfeited.

Late Arrivals

If you are running late, please contact us.

Our picnics commence at a preset time to ensure all guests are shuttled to the picnic area prior to the start time.

Where possible, we will accommodate your arrival; however, your experience may need to be shortened to avoid impacting subsequent bookings.

Guests arriving more than 20 minutes late without prior contact may be considered a no-show.

Weather & Animal Welfare

The welfare of our Highland cattle and the safety of our guests will always take priority.

Experiences may be postponed due to:

• Extreme heat
• Storms
• Heavy rainfall
• High winds
• Bushfire risk
• Flooding
• Biosecurity concerns
• Any circumstance considered unsafe by Ravenhill Reserve.

Should we postpone your experience, you may choose to:

• Reschedule your booking, or
• Receive a credit valid for 12 months.

Hot Weather

Because Highland cattle thrive in cooler climates:

• Sessions between 9.00 am and 5.00 pm may be postponed when temperatures are forecast above 30°C.
• All sessions may be postponed when temperatures exceed 35°C.

Your Safety

Ravenhill Reserve is a working farm.

Natural hazards may include uneven ground, mud, livestock, electric fencing, farm machinery, insects, snakes, wildlife, thorns, cactus and changing weather conditions.

Participation in any activity is undertaken at your own risk.

Guests may be required to sign a Participant Waiver before commencing their experience.

Our Highland Cattle

Our cattle are the heart of Ravenhill Reserve.

Although carefully handled and selected for their calm temperaments, they are large animals with horns and may react unpredictably.

Our animals are never forced to interact with guests.

While we strive to create wonderful encounters, we cannot guarantee that every Highland cow will choose to approach or engage during every visit.

Please:

• Follow all staff instructions.
• Approach animals only when invited.
• Remain calm and quiet.
• Do not feed animals unless instructed.
• Respect each animal’s space.
• Do not climb on fences or gates

Children

Children are welcome.

A responsible adult must supervise children at all times.

Parents and guardians remain responsible for children’s behaviour throughout the experience.

Accessibility & Health

Experiences take place outdoors across natural farm terrain.

Ravenhill provides a complimentary shuttle to and from the picnic area for non 4WD owners. 4WD owners are encouraged to follow the shuttle at their own risk.

If you have mobility concerns, allergies, pregnancy, medical conditions or any circumstance that may affect your participation, please contact us before booking so we can discuss whether the experience is suitable.

What to Wear

Enclosed footwear is compulsory.

We recommend:

• Boots or sturdy enclosed shoes
• Comfortable clothing suitable for outdoor conditions
• Hat and sunscreen
• Jacket during cooler months

Please expect muddy conditions if there has been rain.

Your Picnic Experience

Please help us preserve the beauty of Ravenhill Reserve by:

• Disposing of rubbish responsibly.
• Not feeding picnic food to livestock.
• Respecting the environment.
• Consuming alcohol responsibly where permitted.

Dogs, Pets & Drones

Guest pets are not permitted on the property.

This protects our livestock, resident animals, wildlife and farm biosecurity.

Registered assistance animals are welcome where required by law. Please contact us before your visit.

Private drone use is not permitted without prior written approval.

Photography

Personal photography is encouraged.

Commercial photography, workshops, influencer content, styled shoots or filming require prior approval and may incur additional fees.

Ravenhill Reserve may occasionally capture photographs for marketing. Please let us know before your experience if you prefer not to appear.

Guest Conduct

For everyone’s safety, guests must follow all instructions provided by Ravenhill Reserve staff.

We reserve the right to refuse entry or end an experience immediately, without refund, where guests:

• behave aggressively or abusively;
• are affected by drugs or excessive alcohol;
• intentionally distress our animals;
• damage property;
• fail to follow safety instructions; or
• place themselves, others or livestock at risk.

Guests are responsible for any damage caused through negligent or deliberate actions.

Personal Property

Guests remain responsible for their personal belongings throughout their visit.

Changes

Ravenhill Reserve reserves the right to amend these Guest Information & Booking Terms at any time.

The version current at the time of booking applies.

Thank you for choosing Ravenhill Reserve Highland Picnics.

We look forward to welcoming you to our beautiful corner of the countryside.

FAQ’s

Q. What if it rains during a picnic?

A. We will do our best to avoid this, however, we can not control the weather.

Q. Is there any shelter if it rains?

A. No, only what you have on you or your vehicle if you drove it in.

Q. Will I get a refund if it rains during my picnic?

A. No

Q. What if it’s windy?

A. Wind will affect your experience, we have weighted picnic blankets to help alleviate windy conditions.

Q. Can I buy food?

A. Yes, however it will need to be prepurchased when you book your ticket for the picnic.

Q. Can I order food on the day?

A. No, food has to be purchased at the time of booking, you are welcome to bring your own food however.

Q. What do I sit my food on during the picnic?

A. We will provide every picnic group with a picnic rug and table.

Q. What if I must leave the picnic early and didn’t drive my car to the picnic area?

A. If this can not be avoided, we will shuttle you back to your vehicle prior to the end of your picnic.

Q. Can I bring my baby on the shuttle?

A. Yes, please contact us before making your booking so we can ensure their safety is our main priority when travelling to the picnic area.